Return & Refund Policy

Last Updated: 21st Jan, 2026

At 360° Lifestyle, we want you to feel confident when shopping with us. If there is a problem with your order, please contact us and we will do our best to help.

1. Return Eligibility

You may request a return within 5 Days of receiving your order, provided that:

  • The product is unused and in its original condition
  • Original packaging, tags, accessories, and documentation are included where applicable
  • The product has not been damaged through misuse or improper handling
  • Proof of purchase/order information can be provided

Certain products may have additional return requirements.

2. How to Request a Return

To request a return, contact us at info@360lifestyle.store or +92 325 5382599 within 5 Days of receiving your order.

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Clear photographs/videos where relevant

Do not send products back without receiving return instructions from us first.

3. Refund Process

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

Approved refunds will generally be processed within 7 Business Days.

The refund method may depend on the original payment method and applicable banking payment-provider procedures.

Shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another situation where we determine that the customer should not bear the cost.

4. Exchanges

Where available, we may offer an exchange for an eligible product.

If the requested replacement is unavailable, we may offer an alternative solution, store credit, or refund in accordance with the circumstances and this policy.

5. Damaged or Defective Products

If your product arrives damaged, defective, incorrect, or incomplete, please contact us within 2 Days of delivery.

Please provide photographs or videos showing the issue and, where possible, the original packaging.

After reviewing the issue, we may offer a replacement, exchange, repair, refund, or another appropriate solution.

6. Non-Returnable Items

Unless otherwise required by applicable law, the following may not be eligible for return:

  • Personalized or customized products
  • Products damaged after delivery due to misuse
  • Used products that cannot reasonably be resold for hygiene or safety reasons
  • Clearance/final-sale products marked as non-returnable

7. Refund Exceptions

We may decline a return or refund where the product does not meet the eligibility requirements described above or where there is evidence of misuse, damage, fraud, or unauthorized alteration.

Nothing in this policy is intended to limit any rights or remedies that customers may have under applicable Pakistani law.